Refund policy

Return & Refund Policy

Your satisfaction means everything to us. If your order isn't quite right, we'll do everything we can to make it right.

Returns

We accept returns for eligible items within 14 days of delivery.

Eligible Returns

Items must be:

Unworn
Unwashed
In their original condition
Returned with original tags attached
Returned in their original packaging whenever possible

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.

To help us resolve the issue quickly, please include:

Your order number
A brief explanation
Clear photos showing the issue

Depending on the situation, we may offer:

A replacement
Store credit
A full or partial refund

When a return is required for an approved defective item, Activevora will cover the return shipping cost.

Standard Returns

Changed your mind?

No problem.

Eligible non-defective items may still be returned within 14 days.

Please note:

Customers are responsible for return shipping costs.
Original shipping charges are not refundable.

Exchanges

Need another size?

We'll be happy to help.

Once your exchange request is approved, we'll arrange a replacement item. A small shipping fee may apply depending on your location.

Items That Cannot Be Returned

For hygiene and safety reasons, we cannot accept returns on:

Bodysuits
Swimwear
Intimates
Earrings
Gift Cards
Final Sale items

Refunds

After your return arrives, we'll inspect the item.

If approved, your refund will be processed back to your original payment method within 7–10 business days.

Processing times may vary depending on your bank or payment provider.

Order Changes & Cancellations

Because we begin processing orders quickly:

Cancellation requests must be submitted within 12 hours of purchase.
Address updates must also be requested within 12 hours.

After this period, we cannot guarantee changes can be made.

Contact Us

Questions?

We're always happy to help.

hello@activevora.com

Instagram: [INSTAGRAM HANDLE]

Support Hours:

Monday – Friday

9:00 AM – 6:00 PM GMT

A Note From Activevora

Every Activevora piece is created to move with you — through every workout, every challenge, and every step forward.

We're here to help you feel confident, perform at your best, and keep evolving.

Thank you for choosing Activevora.

Evolve Every Day.